Frequently Asked Questions

You subscribe to a weekly box of 14 meals. Each week before cutoff (Wednesday 17:00 SAST) you can log into your portal and swap any meal in your box. After cutoff your box is locked and goes to our kitchen. We charge weekly and ship the following week.

Yes. There is no lock-in period. You can cancel your subscription from your account portal at any time. Cancellations must be made before the weekly cutoff to avoid being charged for that week's box. See our Cancellation Policy for full details.

Yes. Log into your portal and use the "Skip Next Delivery" button before the weekly cutoff. Your subscription will resume automatically the following week.

When you sign up we build a box for you based on your stage and preferences. Each week before cutoff you can log in and swap individual meals. If you don't make any changes we'll carry forward your previous selection or suggest our Chef's Choice picks.

We currently deliver to selected areas in Johannesburg and Pretoria. Enter your postal code on our homepage to check if your area is covered. We're expanding regularly — join the waitlist on our Delivery page if your area isn't available yet.

Orders locked by Wednesday 17:00 SAST are packed and dispatched on Thursday. You can expect delivery Thursday to Friday. Exact delivery windows will be communicated by SMS/email once we have more subscribers in your area.

Your meals are packed frozen in an insulated box with dry ice or gel packs rated for up to 24 hours transit. Meals should remain frozen or partially frozen on arrival. Transfer to your freezer as soon as possible after delivery.

Our boxes are insulated and can sit at a door for a few hours without issue. You can also leave delivery instructions in your account (e.g. "leave with security"). We'll notify you when your box is on its way so you can arrange access if needed.

Yes. Every meal is formulated by HPCSA-accredited dietitians specifically for GLP-1 users. Each portion delivers 30g protein, 10g fibre, and 100mg magnesium. We use nutrient-enriched pasta and ingredients chosen for their micronutrient density — not just their macros.

GENTLE is designed for the early phase of GLP-1 treatment when nausea and appetite suppression are highest. Milder flavours, easier digestion. CORE is for the maintenance phase — fuller flavours with consistent macros. FREEDOM is for those beyond active GLP-1 treatment who want maximum variety. All 14 meals are tagged across all three stages — your stage is a preference, not a restriction.

Up to 3 months when kept frozen at -18°C or below. Once thawed, consume within 24 hours and do not refreeze. A best-before date is printed on every tray.

Remove the tray from the freezer, peel back the corner of the film, and microwave on high for 3–4 minutes. Stir halfway if your microwave doesn't rotate. Let stand for 1 minute before eating. Oven instructions (180°C, 20–25 min from frozen) are also included on each tray.

You are charged weekly, each Thursday after the Wednesday cutoff has passed. Your first charge happens when you subscribe. Subsequent charges happen every Thursday.

We accept all major credit and debit cards (Visa, Mastercard) via our secure payment processor. EFT and Ozow instant EFT are also available at checkout. We do not store your card details — all payments are processed by our PCI-DSS compliant gateway.

If your box arrives with a damaged or incorrect item, contact us within 48 hours of delivery and we'll arrange a replacement or credit. We do not offer refunds for change of mind after cutoff, as your box has already been packed. See our full Cancellation Policy.

Log into your My Account portal and navigate to Account Details or Addresses. Address changes must be made before the weekly cutoff to take effect on the next delivery. If you have trouble, contact us and we'll update it for you.